1.Who we are
This Privacy Policy explains how Naptrix Labs (“Naptrix Labs”, “we”, “us” or “our”), a software studio operated by Prakash Eppala from Hyderabad, Telangana, India, collects, uses, shares and protects personal data when you visit naptrixlabs.com (the “Site”) or contact us through it.
For the purposes of the Digital Personal Data Protection Act, 2023 (the “DPDP Act”), we are the Data Fiduciary for personal data collected through the Site. Where the EU or UK General Data Protection Regulation applies to you, we are the controller of that data.
This policy covers the Site only. Our software products, including the Vive Move app, are governed by their own privacy policies, available within each product and on its store listing.
2.Personal data we collect
Information you give us. When you submit the contact form we collect your name, email address, the type of service you are interested in and any project details you choose to include. If you email us directly we receive your email address, your message and anything you attach.
Information collected automatically. When you load any page, our hosting provider processes technical data that every web request carries, including your IP address, browser type, device information, the page requested and the time of the request. We use your IP address, transiently, to limit how often the contact form can be submitted.
What we do not collect. We do not use analytics, advertising, tracking pixels, social media plug-ins or profiling of any kind. We do not ask for, and ask you not to send us, sensitive personal data such as financial, health or government identification details through the Site.
3.How and why we use it
We use personal data only for the following purposes:
- Responding to enquiries: to reply to your message, understand your requirements and prepare a proposal. This processing is based on your consent, given when you submit the form, and, where the GDPR applies, on steps taken at your request before entering into a contract.
- Operating and securing the Site: to deliver pages, prevent abuse and spam, and keep the Site available. This is necessary for the legitimate use of providing a website you have chosen to visit and, where the GDPR applies, our legitimate interest in running a secure service.
- Meeting legal obligations: where we are required to retain or disclose information by law, regulation or a valid order of a court or authority.
We do not use your personal data for marketing unless you ask us to, and we never sell it.
6.International transfers
Our service providers operate globally, so your personal data may be processed in countries other than the one in which you live, including the United States. Transfers are made in accordance with the DPDP Act and, where the GDPR applies, rely on appropriate safeguards such as the European Commission's Standard Contractual Clauses adopted by those providers.
7.How long we keep it
We keep enquiry correspondence for as long as needed to respond to you and to manage any project that follows, and in any case no longer than two years after our last communication, unless a longer period is required by law or needed to establish or defend a legal claim. Technical request data is retained by our hosting provider for short periods in line with its standard practices. Once data is no longer needed, we delete it.
8.How we protect it
The Site is served only over encrypted HTTPS connections. Enquiries travel from the Site to our inbox within our providers' infrastructure and are not stored in any separate database. Access to our inbox is restricted to Naptrix Labs. No system is perfectly secure, but we take reasonable security safeguards appropriate to the data we hold, and in the event of a personal data breach we will notify affected individuals and authorities as the law requires.
9.Your rights
Subject to applicable law, you have the right to:
- obtain a summary of the personal data we hold about you and how it has been processed;
- have inaccurate or incomplete data corrected or updated;
- have your data erased when it is no longer needed for the purpose it was collected;
- withdraw your consent at any time, without affecting processing already carried out;
- nominate another person to exercise these rights on your behalf in the event of death or incapacity; and
- where the GDPR applies, object to or restrict processing and receive your data in a portable format.
To exercise any of these rights, email support@naptrixlabs.com. We may ask you to verify your identity, and we will respond within 30 days.
10.Grievances and complaints
If you have a concern about how your personal data is handled, contact our grievance officer, Prakash Eppala, at support@naptrixlabs.com. We will acknowledge your complaint promptly and resolve it within 30 days. If you are not satisfied with our response, you may complain to the Data Protection Board of India or, if you live in the EU or UK, to your local data protection authority.
11.Children
The Site is intended for businesses and adults. We do not knowingly collect personal data from anyone under 18. If you believe a child has sent us personal data, contact us and we will delete it.
12.Changes to this policy
We may update this policy to reflect changes in the Site, our providers or the law. The effective date above shows when it was last revised. If a change materially affects how we handle personal data you have already given us, we will tell you by email before it takes effect.
13.Contact us
Naptrix Labs, Hyderabad, Telangana, India. Email: support@naptrixlabs.com.